Terms and Conditions
Acknowledgment and Acceptance of Terms
Legenderry Social Ltd (the “Company”) maintains this website (the “Site”) and Serena AI (the “AI”) as a service to its users. By accessing or using the Site, the AI, or any related services (collectively, the “Services”), you agree to comply with and be bound by these Terms and Conditions (the “Terms”), as well as any applicable policies or procedures.
If you are using the Site or Services on behalf of your employer, you represent that you are authorized to accept these Terms on their behalf. Violation of these Terms may result in suspension or termination of your account and access to the Services.
Serena is Provided for Entertainment and Informational Purposes Only
Serena AI offers general advice and emotional support tools intended for entertainment and informational purposes only. It is not a substitute for professional medical, legal, or therapeutic advice, diagnosis, or treatment. Users should consult licensed professionals for any health, legal, or other serious concerns.
Serena’s tools and suggestions are designed to support personal growth and self-reflection but should not replace professional care or critical thinking. Always verify important information independently.
AI Accuracy Disclaimer
We make no claims or guarantees about the accuracy, reliability, or completeness of Serena’s responses. While Serena is designed to provide compassionate and helpful guidance, AI is an emerging technology and may occasionally provide inaccurate or incomplete information.
Always use your own judgment and consult licensed professionals when making decisions based on Serena’s suggestions.
Crisis Disclaimer
Serena AI does not provide crisis intervention or emergency support. If you are experiencing a mental health crisis or require immediate help, please contact:
Emergency Services in your area.
Crisis Text Line: Text HOME to 741741 (US/Canada) or SHOUT to 85258 (UK).
Samaritans (UK): Call 116 123 or visit samaritans.org.
Privacy and Data Handling
We prioritize your privacy and comply with relevant data protection laws, including GDPR. Your conversations are stored anonymously for a maximum of 30 days to ensure user safety and address any claims. After 30 days, all conversations are automatically deleted.
For more information, please review our Privacy Policy.
Responsible Use of Services
By using the Site and Services, you agree to:
Use the Services only for their intended purposes and in compliance with applicable laws.
Not misuse or abuse the AI, including attempting to bypass message limits or using multiple accounts or IP addresses for unfair advantage.
Avoid using the Site to distribute malicious software, engage in unauthorized data collection, or conduct other prohibited activities.
Family Sharing
Our service allows multiple family members to share access under the same subscription using a single set of login credentials. However:
Conversations are not private if the same device is shared among family members.
All family members share the same message pool, limited to the chosen subscription plan.
Electronic Communication
By using the Site or communicating with us electronically, you consent to receive communications electronically. This includes emails, updates on the Site, and other electronic notices.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days of the agreement. To exercise this right, you must notify us via email or letter with a clear statement of your decision.
Effects of Withdrawal:
Payments will be refunded within 14 days of receiving your withdrawal notice, using the same payment method unless agreed otherwise.
If you requested the Services to begin during the withdrawal period, you may be charged proportionally for the use provided.
Certain items may not be eligible for withdrawal due to legal exceptions. If applicable, you will be informed.
Intellectual Property
All content on this Site, including text, images, and trademarks, is the property of Legenderry Social Ltd or third parties who have granted us permission. You may view, download, and print materials for personal use only and may not modify, reproduce, or redistribute them without prior written consent.
Links to Third-Party Sites
The Site may contain links to third-party websites for your convenience. Legenderry Social Ltd is not responsible for the content, policies, or practices of these third-party sites and does not endorse them.
Modification of Terms and Services
The Company reserves the right to modify these Terms or discontinue Services at any time without prior notice. Continued use of the Site or Services after modifications constitutes your acceptance of the updated Terms.
Disclaimer and Limitation of Liability
Disclaimer:
Serena AI and the Site are provided on an “as is” and “as available” basis. The Company does not warrant that the Services will be uninterrupted, secure, or error-free.
Limitation of Liability:
Legenderry Social Ltd shall not be liable for:
Direct, indirect, or incidental damages arising from the use of the Site or Services.
Losses due to inaccuracies, interruptions, unauthorized access, or malicious software.
Total liability in any case exceeding the lesser of:
£100.
The amount paid by the user in the 30 days preceding the claim.
Indemnification
You agree to indemnify and hold harmless Legenderry Social Ltd from any claims, damages, or expenses arising from:
Your use of the Site or AI.
Violations of these Terms.
Any infringement of intellectual property or other rights.
Force Majeure
Legenderry Social Ltd is not responsible for delays or interruptions due to events beyond its reasonable control, including natural disasters, internet outages, or acts of third parties.
Governing Law and Jurisdiction
These Terms are governed by the laws of the United Kingdom. Any disputes arising from or related to these Terms will be resolved exclusively in the courts of the UK.
Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: hello@mentalwellnessbuddy.com
Address: Legenderry Social Ltd, 153 Riverview, BT49 9FA.