Frequently Asked Questions

Disclaimer: I’m Serena is Provided for Entertainment and Informational Purposes Only

Serena AI provides general advice and emotional support tools intended for entertainment and informational purposes only. It is not a substitute for professional medical, legal, or therapeutic advice, diagnosis, or treatment. Users should seek advice from licensed professionals for any health, legal, or other serious concerns.

While Serena strives to provide helpful and empowering guidance, all tools, insights, and interactions should be viewed as part of a broader journey of personal growth and self-reflection, not as a replacement for professional care.

AI Accuracy Disclaimer

We make no claims or guarantees about the accuracy, reliability, or completeness of Serena’s responses. While Serena is designed to provide compassionate and helpful guidance, AI is an emerging technology and may occasionally provide inaccurate or incomplete information.

Serena’s suggestions and tools are intended to support your journey but should not replace professional advice or critical thinking. We encourage users to verify any important information independently and consult licensed professionals for medical, legal, or other specialised advice.

Do I have to register to use the service or chat with Serena?

Yes, registration is required to access our services and chat with Serena. This helps us maintain a secure and private environment for all users.

How does Serena ensure my privacy and confidentiality?

  • We do not store any conversation data of any kind. Your conversations with Serena are completely private.
  • Please use personal devices to maintain confidentiality, especially in shared households.

    What is I’m Serena Let’s Talk?

    I’m Serena Let’s Talk is your go-to platform for compassionate emotional support and life coaching. Serena, our AI-powered emotional support and life coach, is here to help you navigate life’s challenges with personalised advice and guidance.

    Who is Serena?

    Serena is your very own virtual companion and life coach. Whether you’re dealing with stress, looking to achieve personal goals, or just need someone to talk to, she’s here for you. Developed by Legenderry Social with the latest Open AI technology, her mission is to ensure you never feel alone or misunderstood.

    Can Serena replace a human life coach?

    Absolutely! Serena provides comprehensive life coaching and empathetic emotional support and advice, similar to what you would receive from a human life coach. Serena’s advice is grounded in reputable sources and designed to empower you, though she is not a substitute for professional medical, legal, or financial services.

    Will Serena remember me and our previous conversations?

    Currently, Serena does not retain any information from previous sessions. Each session is a fresh start, ensuring that no data is stored. We believe this approach provides several benefits, even for those seeking ongoing, in-depth life coaching:

    Privacy: Your information remains confidential and secure.
    Unbiased Support: Each session is approached with a fresh perspective, free from any preconceived notions.
    Flexibility: You can address different topics or issues each time without feeling tied to past conversations.
    Self-Reflection and Growth: Starting fresh encourages you to actively reflect on your progress and articulate your thoughts anew, deepening self-awareness and promoting personal growth.
    Motivation to Implement: Knowing each session is a new beginning can motivate you to apply what you’ve learned, fostering a proactive approach to personal development.

    We feel this method offers a more secure, private, and adaptable experience for you. However, we may consider offering the option to remember past interactions in the future to enhance your experience.

    What kinds of issues can I discuss with Serena?

    You can talk to Serena about anything, whether it’s managing stress, improving relationships, setting personal goals, or more. She’s here to listen and provide support tailored to your needs.

    Why should I use Serena and not other bots or apps?

    While many other apps focus on providing mental health support primarily for company workers and patients, Serena is designed with a broader audience in mind. Our focus is on teens, young adults, parents, and seniors—in fact, anyone who needs emotional support and life coaching. We believe that everyone should have access to Serena’s compassionate guidance. Her support can be an invaluable asset in enhancing your life journey, helping you navigate challenges and achieve personal growth. Serena is here to ensure that emotional wellness and life coaching is accessible to all, no matter where you are in life

    How do I start chatting with Serena?

    It’s easy! Just register on our website to get started. Once registered, login and find the ‘Chat Bubble’ at the bottom right of the page. Then begin a session with Serena and receive the support you need.

    Can I save Serena’s advice for later?

    Yes! Each of Serena’s responses includes a copy button at the top, so you can easily save advice, tools, or techniques to your notes or documents for future reference. This feature ensures you can revisit and reflect on Serena’s response whenever you need.

    What should I know about fair use and abuse prevention?

    To ensure fair use, we monitor the number of chat requests per IP address. Creating multiple accounts or using different IPs to bypass usage limits is prohibited and may result in account suspension or termination.

    What should I do if I’m experiencing technical issues?

    If you have any issues accessing the site or using the services, try refreshing your browser or using a different one. For persistent problems, please contact our support team at support@mentalwellnessbuddy.com.

    How do I report a problem or give feedback?

    If something doesn’t seem right or you’d like to share feedback, you can email us at hello@mentalwellnessbuddy.com. Your input helps us improve the experience for everyone.

    What additional resources will be available?

    We are continually enhancing our offerings and will soon include quick-read books, worksheets and quizzes. These resources are designed to provide practical strategies and deeper insights, based on the needs and interests of our user community.