Last updated: 22/12/2024
At I’m Serena, we strive to ensure your satisfaction with our products and services. Please read the following policy carefully to understand how refunds and returns are handled for digital products purchased through our platform.
Digital Products
All our products, including eBooks, workbooks, courses, and other digital resources, are delivered electronically and are non-tangible goods. Due to the nature of digital downloads, we are unable to accept returns or provide refunds once the product has been accessed or downloaded.
Eligibility for Refunds
We understand that sometimes issues may arise. Refunds may be considered under the following circumstances:
• Technical Issues: If you experience technical difficulties that prevent you from accessing or downloading a product, please contact us at [Insert Support Email] within 7 days of purchase. We will work to resolve the issue or provide a refund if the problem cannot be fixed.
• Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us with proof of the duplicate transaction within 14 days, and we will issue a refund for the duplicate charge.
• Unsatisfactory Experience: If you feel the product did not meet your expectations, you may request a refund within 7 days of purchase. Refunds in this case are granted at our discretion after reviewing your concerns.
Non-Refundable
Refunds will not be granted under the following circumstances:
• Change of mind after purchase.
• Failure to use the product or service within its intended timeframe.
• Dissatisfaction with content that has been fully downloaded or accessed.
Requesting a Refund
To request a refund, please email hello@mentalwellnessbuddy.com with the following details:
1. Your full name and email address used for the purchase.
2. Order confirmation or transaction receipt.
3. Reason for the refund request.
We aim to respond to all refund requests within 3 business days. Approved refunds will be processed within 5-10 business days, depending on your payment provider.
Updates to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page, and the “Last updated” date will be revised accordingly.
Thank you for choosing I’m Serena. Your trust and satisfaction are our top priorities.
If you have any questions or need further assistance, please contact us at hello@mentalwellnessbuddy.com.